Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"My go to"

Mr. Dean

COEM has had a long and outstanding relationship with EU Automation. I have had nothing but fantastic things to say about the people over there since day 1. Ben Franks took over our account, and has gone to great lengths to satisfy our needs. He has shown to be trustworthy, honest, knowledgeable, personable, reliable, quick to respond, and more importantly has aided significantly in the development of our business. They have gained our trust, and our business, and we look forward to many more years of doing business with EU Automation.

3 years ago

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"Ben Franks"

randall gainey

we always get a quick response and the sales team is eager to

3 years ago

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"Great Company!"

Star Boileau

I would like to share my experience with EU Automation. My account manager Ben Franks is the most pleasant person to talk to and is very easy to communicate with. He has always been very prompt with answering my email and providing a quote. His prices are always fair and typically has the best price. I really enjoy working with Ben. It is always a pleasure!!!

3 years ago

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"Awesome!!"

Eric Caulder

Awesome!! I been working with Ben for a few years. He's always helpful and gets quotes back quick mostly within a business day or less. Awesome guy and company to work with.

3 years ago

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"Urgent Parts Needed... and Received!!!"

Jeff Gabaldon

During a recent plant maintenance shutdown, we ran into an automation issue and realized we had no spare parts. After spending a few hours on the phone and online, I came across EUAutomation. Not only did they have the parts I was looking for, but they also got them to me in San Diego, CA from the UK in two days. Great customer service and a perfect transaction.

3 years ago

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"reperito materiale non disponibile…"

FALLINI PAOLO

reperito materiale non disponibile altrove. rapidi e precisi. ottima esperienza.

3 years ago

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"Delivery of spare parts"

Stefan Vetter

Fast and uncomplicated processing of the request and quick delivery.

3 years ago

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"GOOD"

JUNG YEON HO

GOOOOOOOOOD

3 years ago

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"Always receive a quick response and the…"

William Westover

Always receive a quick response and the staff is very knowledgeable and polite. Quick delivery is a plus as well!

3 years ago

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"Replacement drive sorted"

Stewart Smith

We ordered the replacement drive from you... All easy to sort and quickly processed .... Simples !!! Great Thank you

3 years ago

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"Everything was as expected"

Klaus Feurstein

Everything was as expected, delivery on time and no problems.

3 years ago

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"Very good and quick service AGAIN"

Nigel Williamson

Very good and quick service AGAIN

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.