Customer stories and feedback
Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.
Latest reviews
"My go to"
Mr. Dean
COEM has had a long and outstanding relationship with EU Automation. I have had nothing but fantastic things to say about the people over there since day 1. Ben Franks took over our account, and has gone to great lengths to satisfy our needs. He has shown to be trustworthy, honest, knowledgeable, personable, reliable, quick to respond, and more importantly has aided significantly in the development of our business. They have gained our trust, and our business, and we look forward to many more years of doing business with EU Automation.
3 years ago
"Ben Franks"
randall gainey
we always get a quick response and the sales team is eager to
3 years ago
"Great Company!"
Star Boileau
I would like to share my experience with EU Automation. My account manager Ben Franks is the most pleasant person to talk to and is very easy to communicate with. He has always been very prompt with answering my email and providing a quote. His prices are always fair and typically has the best price. I really enjoy working with Ben. It is always a pleasure!!!
3 years ago
"Awesome!!"
Eric Caulder
Awesome!! I been working with Ben for a few years. He's always helpful and gets quotes back quick mostly within a business day or less. Awesome guy and company to work with.
3 years ago
"Urgent Parts Needed... and Received!!!"
Jeff Gabaldon
During a recent plant maintenance shutdown, we ran into an automation issue and realized we had no spare parts. After spending a few hours on the phone and online, I came across EUAutomation. Not only did they have the parts I was looking for, but they also got them to me in San Diego, CA from the UK in two days. Great customer service and a perfect transaction.
3 years ago
"reperito materiale non disponibile…"
FALLINI PAOLO
reperito materiale non disponibile altrove. rapidi e precisi. ottima esperienza.
3 years ago
"Delivery of spare parts"
Stefan Vetter
Fast and uncomplicated processing of the request and quick delivery.
3 years ago
"GOOD"
JUNG YEON HO
GOOOOOOOOOD
3 years ago
"Always receive a quick response and the…"
William Westover
Always receive a quick response and the staff is very knowledgeable and polite. Quick delivery is a plus as well!
3 years ago
"Replacement drive sorted"
Stewart Smith
We ordered the replacement drive from you... All easy to sort and quickly processed .... Simples !!! Great Thank you
3 years ago
"Everything was as expected"
Klaus Feurstein
Everything was as expected, delivery on time and no problems.
3 years ago
"Very good and quick service AGAIN"
Nigel Williamson
Very good and quick service AGAIN
3 years ago
Your parts delivered, hassle free
We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.
Full 12-month warranty
ISO 9001:2015 certified
Swift global delivery
Courtney Zeinert
Facilities Manager
Need an automation or control part quickly?
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Featured case studies
Rob Holloway
Our first international same-day delivery of critical parts
An unprecedented same-day international delivery prevented disruption for a leading aerospace manufacturer just days before Christmas. This ambitious turnaround had never been attempted before, placing immense pressure on the EU Automation team to achieve a swift and flawless execution.
Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.
Speak to our team
Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.