Customer stories and feedback
Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.
Latest reviews
"Matilda is AWESOME!"
Jim Petrocci
There's no specific time but Matilda is always extremely helpful and timely when asked for RFQ's and anything else I need.
3 years ago
"WONDERFUL, WONDERFUL, WONDERFUL"
April
EU Automation is GREAT! I'm sure the entire company's employees are really awesome, but I've only ever dealt with John Madgin. John makes the whole experience ever better. Feedback is ALWAYS on point. He never makes me wait on replies. John will even contact ME when there is an item I get, that's hard for him to get, when it comes in. I've worked this job for almost 9 years, I have NEVER had a supplier do that for me. John has saved my company a lot of down-time threw the years! AND as a perk, he has a wonderful accent, so phone conversations are delightful, also. I have suggested EU Automation and John to several colleges over the years, and will continue to do! EU Automation is a wonderful company and John Madgin is an awesome guy to do business with!
3 years ago
"Tom Higgins has always gone above and…"
CINDY MCLAURIN
Tom Higgins has always gone above and beyond with all my quote requests. I can count on him to find those 'hard to find' items! Great customer service and always follows up!
3 years ago
"Tom Higgins, great resource"
Zach M
Tom Higgins has always been a great resource for us here and we can rely on him and EU Automation to find and get us the parts we need.
3 years ago
"Great sales team"
Gordon G
Great sales team. John Madgin and Aarran Horne always respond quickly with a quote and whenever I have any questions or concerns they have always been there to assist. This is why I keep using them.
3 years ago
"EU Automation customer service is second to none!"
Metalex Manufacturing
EU Automation is a great company to work with and especially my sales contact John Madgin. They carry alot of current and obsolete drives and bail us out of a jam quite often when the OEM has a long lead-time or a much higher price. John responds to my RFQ's even during his off hours and makes it easy to deal with EU as a company. They go above and beyond when it counts the most!
3 years ago
"John Madgin"
Bob
I frequently deal with Mr. John Madgin at EU Automation. He is proven to be a valuable resource when I need answers and or products quickly to help with my automation needs.
3 years ago
"EU Automation - Save your time, call them first."
Alex Webb
EU Automation has quickly become my go-to supplier of choice for electronic components. Enrique Ramirez and Marleni Cervantes have been fantastic to deal with, just everything you’d want to see from a supplier. Prompt, professional and polite without the price gouging. I’ve never seen a company that provides quotations so quickly without errors, and that makes my job so much easier without the quotation downtime bottleneck I’ve experienced elsewhere.
3 years ago
"Tom Higgins with EU Automation has…"
Anthony A.
Tom Higgins with EU Automation has always been someone I could count on. They are always at the top of my list when parts are needed. Thanks Tom.
3 years ago
"Tom Higgins is one of the best sales…"
Christopher Card
Tom Higgins is one of the best sales guys I’ve had the pleasure of dealing with. Always fast and knows his stuff. I look forward to using him in the future.
3 years ago
"excellence service"
LAURA YEE
every inquire John respond is done with utmost professionalism, promptness and accuracy .
3 years ago
"The attention is excellent in all its…"
ALLAND GUILLERMO
The attention is excellent in all its departments, immediate availability, variety of the product and price of the equipment are accessible, thank you very much, recommended.
3 years ago
Your parts delivered, hassle free
We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.
Full 12-month warranty
ISO 9001:2015 certified
Swift global delivery
Courtney Zeinert
Facilities Manager
Need an automation or control part quickly?
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Featured case studies
Rob Holloway
Our first international same-day delivery of critical parts
An unprecedented same-day international delivery prevented disruption for a leading aerospace manufacturer just days before Christmas. This ambitious turnaround had never been attempted before, placing immense pressure on the EU Automation team to achieve a swift and flawless execution.
Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.
Speak to our team
Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.