Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"Very Positive review"

Randy Pratt

I have dealt with Athena EU Automation for four years. My requests have always been dealt with in a timely manner and ship time are usually right on the spot. When Athena has been out, Megan has stepped in and taken over. Nothing but positive accolades! Randy Gexpro Industrial sales

3 years ago

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"Awesome service by EU Automation"

Anton Glebov

John Madgin is an amazing account manager for EU Automation. Always quick to respond with solutions and helps us find great deals on equipment from EU Automation.

3 years ago

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"Using EU you wouldn't think there is a supply chain problem"

Dustin Masters

EU somehow is always able to source parts when i can't ever find them and keeps my machines running that use Legacy parts.

3 years ago

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"Super fast"

Dan Timpea

Very fast response to our request, large number of article. We manage to fix our equipment in time.

3 years ago

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"Great job!"

BRANDON DENNIS

Thomas was very prompt with our needs and seemed very knowledgeable about his job. great service! thank you!

3 years ago

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"Tom got our order in quickly and made…"

Amanda Kubiet

Tom Higgins got our order in quickly and made sure the vendor still had stock.

3 years ago

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"A+ Customer Service"

Monica Lalasz

Kind, courteous, informative, responsive...all words that come to mind when I recall all my interactions.

3 years ago

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"Communication and delivery are perfect"

Angelo Jacopetti

Communication and delivery are perfect! Any delay immediately informs us by EU Automation.

3 years ago

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"Prompness of answer to email inquiry…"

MCG

Prompness of answer to email inquiry and quotation. Always have a good experience working with John

3 years ago

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"John Madgin is on point"

Tom Schreuder

John Madgin at EU Automation is on point. He takes the time to stay on top of his business and shoots straight. He has learned and understands my company's needs. When he says he can do something, it is done. I don't have to worry about it again. The items are here on time and in top condition. One of the things John does that separates himself from his pears is he remembers my past supply difficulties and works to prevent them from happening again. When a part is going obsolete or when a hard-to-get part becomes available he will drop a quick e-mail letting me know. His effort gives me the opportunity to provide the right part to keep our production lines on track. John supplies a list of parts for us but above that he quickly became the person I call when I need source a new part or when I need to replace a vender. EU get the business because of John's efforts In a world of ever-increasing lead times and weakening supply chains it is great to have an ally working just as hard as I am to find the parts our plants need. I found that Ally in John and EU automation.

3 years ago

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"Great communication and fast shipping!"

Scott T

Great communication and fast shipping!

3 years ago

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"On time"

Laura Alvarez

Everything was received on time and to our satisfaction.

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.