Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"we have a great relationship with our…"

KIMBERLY FIELD

we have a great relationship with our customer service rep Benjamin Franks. We love working with him and are very impressed with him.

3 years ago

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"Our Account Manager Megan Hough…"

Angela Hastings

Our Account Manager Megan Hough provides excellent customer service! She is always quick to answer with a quote and or solution to any question. She keeps me updated when shipments get delayed. When the parts arrive, they are exactly what I order. I feel very confident purchasing parts from EU Automation and the pricing is always great.

3 years ago

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"Megan Hough is a delight to work with"

Rodney Thompson

Megan Hough is a delight to work with. She is very responsive and goes out for her way to help find solutions to our needs.

3 years ago

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"Megan Hough & EU Automaton."

Sheryll Edick

Megan Hough & EU Automaton.. I have had great service. When I request a RFQ from Megan she send the quote back promptly. She does a great job communicating price, lead time, acknowledgment of receipt of PO's. It also helps me greatly when Megan notifies me of any delays or issues. I will continue sending RFQ and ordering parts from Megan/EU.

3 years ago

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"We had a wonderful experience"

Nicolas Pouliot

We had a wonderful experience, they made everything possible to deliverer fast since our CNC was DOWN ! Great work.....Tks !! Nicolas Pouliot Hydro-Wick Industries - Mercedes Textiles Group

3 years ago

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"TOP KNOTCH COMPANY"

Lee Ann Kelly

I have had the pleasure of working with this company since 2018. Megan Hough is a superb resource for handling emergency situations! I have reached out many times when we would have a line down, and not only would she express ship the part we needed so we would have the next day, but also handled repairing our broken part. I would highly recommend this company any day of the week!

3 years ago

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"I deal with Megan Hough at EU…"

Cynthia

I deal with Megan Hough at EU Automation all the time. She is always very prompt and professional. She goes out of her way to help me with anything that I need. Great company overall!

3 years ago

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"i worked with Megan Hough,that went out…"

Mike Dorasamy

i worked with Megan Hough,that went out of her way to make the sale and shipment to get our production back up and running with the least amount of delay it is pure team work that makes a happy customer

3 years ago

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"Megan Hough and EU Automation Outstanding Service!"

Luis Parra

We started working with Megan Hough in 2019 and since then EU Automation has become an important Vendor for our Company. Every time we send a request Megan will promptly respond with a quote reflecting competitive prices. These days one of the main challenges in our Industry are the lead-times due to the Global Chain Supply Struggles, but we can always count on Megan Hough to find and source the parts we need and most of the time the lead-times are fantastic. Megan will follow up through the process even after the parts are delivered to make sure everything was received without any issues. I recommend EU Automation and we look forward to continuing working with Megan.

3 years ago

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"Reliable Supplier/Awesome Service"

Shezad

I've been working with Megan H for the past few years on control parts like drives, I/O cards and other modules. While they are becoming obsolete on the market, EU Automation has been a great/reliable source to supply those critical parts. Megan responds fast and works within the price range I'm looking for (whether new, reconditioned or used options). I appreciate her professionalism and excellent customer support skills. Looking forward to work again

3 years ago

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"Megan Hough 5 STAR!!"

Schaefer Systems

Megan Hough has been extremely helpful and has great knowledge in all of my questions. Couldn't ask for a better sales rep!

3 years ago

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"Quality Products and Excellent Service"

Carl

I have worked directly with Athena for several years. She is quick to respond and easy to deal with. We have purchased numerous items from E.U. Automation and have always been satisfied. Their price is fair, they deliver as promised, and they follow up to ensure satisfaction.

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
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Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.