Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"Megan Hough has been a wonderful"

Ember Smith

Megan Hough has been a wonderful. She is very prompt and helpful when getting back to me. She does her best to get my company the best quote and lead time possible. (We all know how the supply chain has been) I am very happy with everything she has done for us so far!

3 years ago

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"Customer Service"

Leslie

Always fast responses when working with Megan Hough. She is a delight to work with! One of the best account managers we have. EU Automation has competitive rates, but Megan keeps us coming back!

3 years ago

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"BEST SALES TEAM ON THE PLANET"

Wesley Gilreath

My experience with EU Automation has always been excellent. Unlike most places, EU actually took the time to ensure I was getting the correct parts, had the correct information etc. Always very attentive to responding to emails, phone calls. One account manager in particular for me made EU the place I go to first. Her name is Athena Crooks, and she is by far one of the best that place has to offer. I send an email asking for some info, she sends me what I need, then calls to make sure I received it and on top of that, when I do order something she would even call to make sure everything was working properly, made it on time and then continued to follow up to ensure that my company was still satisfied. That woman goes above and beyond, which made me realize two things. 1- EU will always be the first place I go when I need something and 2- every company needs their own Athena.

3 years ago

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"EU AUTOMATION IS GREAT COMPANY TO WORK WITH!"

GABRIEL DAVIES

Eu Automation and John Madgin make finding hard to find parts easy and at competitive prices. John makes you feel like you're his best mate and always takes care of you to the fullest. I would highly recommend doing business with this company.

3 years ago

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"Thomas Higgins is the sales contact I…"

Bob

Thomas Higgins is the sales contact I had. Made the extra effort to get paperwork completed with home office and came through with great prices and deliveries. Quick work of getting a quote and modifying it as I needed it. Will work with him again!!!

3 years ago

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"Great customer service."

Mitchell Leckrone

I have been working with Athena for years. Always get a quick response from Her, gives me a call if there are any issues or if something changes. I know there are complaints of lead times but I am seeing it from every one of our vendors. they do what they are able to to get your parts in a timely manner. always friendly. she will send follow up emails if I get a quote but forget to put in a P.O. or even if I found it somewhere else closer its not a problem and they are still ready to help on my next quote.

3 years ago

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"Great Service EU Automation!"

Robert

Response time is outstanding every time! Athena Crooks great job! In a busy world timing is critical. EU Automation has an outstand work force and have save my company valuable time when needing parts that are sometimes hard to find. Thank you again Athena!

3 years ago

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"John always takes care of he customers…"

Robby Bice

John always takes care of he customers . Unbelievable service.

3 years ago

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"Athena does an excellent job"

Ryan Fleck

Athena does an excellent job. She was so helpful and kept me updated on my purchase. Outstanding customer service!

3 years ago

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"I work with Athena on all of my…"

Jesse Perkins

I work with Athena on all of my transactions, and she is always quick to respond. I will continue to use EU when I can.

3 years ago

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"Satisfied Customer"

M Lace

Attentive sales representative Reasonable pricing Wide variety of goods Easy to work with

3 years ago

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"Enrique is always in communication"

Rigo Martinez

Enrique is always in communication, giving us updates for the availabilities of new items and checking with us about our needs in any automation products. He knows his job!

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

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Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.