Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"In this tough times with delivery…"

Aaditya chauhan

In this tough times with delivery issues and semiconductor shortages, it was glad to receive support from EU Automation with the help of whom I was able to cater to my factory needs in time. Best part was if they did not had new piece as is the case with most of them they can offer second hand repaired unit that too with 6 months warranty. It was nice to work with them and they have become our prime supplier for Siemens products. Special thanks to Ms.Diana Lee from Customer service dept for constantly being in touch with us and providing all the required details which we asked for, she was always helpful and on too the task.

3 years ago

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"A smart and knowledgable sales team"

Edward C

A smart and knowledgable sales team at the ready... When you call with a problem, they have solutions! I work mainly with Krystian on my account, he works diligently to find answers to our budget and time constraints... He receives an A+ & 2 Thumbs Up for his follow-up and Customer Satisfaction!

3 years ago

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"Easy to work with"

Spiffy

Easy to work with; competitive pricing; honest delivery time frames

3 years ago

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"Krystian Siwiec was great in assisting…"

James E Earl

Krystian Siwiec was great in assisting with locating correct parts and getting order placed, I feel he went above and beyond to complete my order.

3 years ago

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"I've been working with Benjamin Franks…"

Dennis

I've been working with Benjamin Franks a couple of years It seems to be for the obsolete parts on the market, Ben has been a reliable source to supply those critical parts. Whether new, reconditioned or he will provide options. His professionalism and excellent customer support skill are greatly appreciated. Looking forward to working again with Ben and EU Automation.

3 years ago

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"Thank you Tyler!"

Deborah

I have been working with Tyler Jordan for a while now. He is always right there when I need the best price or a fast quote. He really makes my job easier and I can't thank him enough!

3 years ago

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"Fast and Easy!"

Rodney Oxford

Excellent and fast communication at time of enquiry. Quick and reliable shipment to NZ vis DHL.

3 years ago

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"Satisfying and easy"

Riyadh Al-Busaidi

What a great experience. easy and straight forward. huge thanks dedicated to Patryk Jasicki for his lovely service. fast response and care about the client, he managed to deliver the parts faster than expected. always going my first destination looking for parts. Thanks Patryk

3 years ago

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"Excellent service and communication"

russell weeks

Excellent service and communication

3 years ago

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"Extraordinary sourcing and service"

Barbara Mates

My account rep., Kimberly Porcha, goes above and beyond sourcing obsolete and hard-to-find Siemens parts for our customers in South America. Kimberly informs us every step of the way, quotes very competitive pricing and her tenacious sourcing and follow-up help us secure orders and satisfy our customers' hard-to-fulfill requirements. Kimberly is always cheerful and positive and actually picks up the telephone and calls so as her customer you develop a relationship beyond just emails. I feel connected!

3 years ago

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"Excellent Service"

Matt Kane

I have been using EU Automation now for two years to source servo-drives and controllers, and I have always dealt with Megan Hough. Megan is very nice and she always provides top-notch, courteous customer service and very prompt quotations. EU provides good, competitive pricing and very reasonable delivery times. I plan to keep using EU Automation, and I would highly recommend them.

3 years ago

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"Done well and effective"

SpeedyLabSolutions

Job done in time in a very efficient manner. Effective and customer-friendly communication. If you are looking for a reliable supplier - EU Automation should be number 1 in the list.

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

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Aerospace manufacturing site receiving emergency spare part
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Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.