Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

Trustpilot rating Trustpilot logo

"Great response and fast action!"

Peter Brandin

Great response and fast action thowards the problem we had of getting the right equipment as fast as possible, production was down on a very im portant peace of the production chain. EU automation solved the issue fast and responsive!

3 years ago

Trustpilot rating Trustpilot logo

"Very quick and efficience."

User

Very quick and efficience.

3 years ago

Trustpilot rating Trustpilot logo

"Matilda is a rockstar"

Nikki Gonzales

Matilda is my account manager with EU Automation and she is outstanding. I could not recommend her and this company enough. We recently had to return a purchase and they made it easy. We hope to be doing business with EU Automation for a long time to come.

3 years ago

Trustpilot rating Trustpilot logo

"Servo motor breakdown after two month usage"

Mohd Shahrul Nizam A Halim

I have issue where 1pc servo motor purchased was not functioning well after 2 month of usage. However, after consult with EU automation the motor can be salvage with waranty claim to supplier. Thanks to Zeek Haron and Diana Lee for the support.

3 years ago

Trustpilot rating Trustpilot logo

"Very Helpful"

Alexis L. Rone

The service was very professional & helpful

3 years ago

Trustpilot rating Trustpilot logo

"Competitive pricing and excellent support."

Tony

John Madgin from EU Automation has been a great resource for supplying information and support for various current and obsolete items to keep our machines running. With competitive pricing, quick delivery times and excellent support they are definitely a business I use.

3 years ago

Trustpilot rating Trustpilot logo

"We would like to purchase some items again."

Masaaki Otani

You did not keep our order items of full quantity. We hope you will keep items when contract is fixed.

3 years ago

Trustpilot rating Trustpilot logo

"Thomas Higgins"

Angie

Thomas Higgins is always so helpful and pleasant to speak with! He has gotten me out of pinch more than once and I so appreciate his help!

3 years ago

Trustpilot rating Trustpilot logo

"Great customer service!"

Matt K.

Matilda and Maria are extremely helpful each time we use EU Automation. They always respond to our requests in a very timely manner. They have saved my company many times with components that we cannot find anywhere else that would otherwise put production to a stop.

3 years ago

Trustpilot rating Trustpilot logo

"Outstanding customer service"

Gustavo Lima

The response time is incredible! We always have an answer in a very short time, with a complete quotation and all the details explained. EU Automation provides an outstanding customer service.

3 years ago

Trustpilot rating Trustpilot logo

"FAST RESPONSE TIME"

Raphael

Historically EU automation and John have one of the quickest reply time of all the suppliers we work with. one of the greatest asset for us with EU is currently the stock items , specially obsolete ones, that we cannot find any elsewhere. Most of our user , clients do not want to replace if possible so this is big advantage.

3 years ago

Trustpilot rating Trustpilot logo

"Very helpful and quick customer service"

Ken Pressley

Very helpful and quick customer service

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

Winona logo

Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.