Customer stories and feedback
Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.
Latest reviews
"Great response and fast action!"
Peter Brandin
Great response and fast action thowards the problem we had of getting the right equipment as fast as possible, production was down on a very im portant peace of the production chain. EU automation solved the issue fast and responsive!
3 years ago
"Very quick and efficience."
User
Very quick and efficience.
3 years ago
"Matilda is a rockstar"
Nikki Gonzales
Matilda is my account manager with EU Automation and she is outstanding. I could not recommend her and this company enough. We recently had to return a purchase and they made it easy. We hope to be doing business with EU Automation for a long time to come.
3 years ago
"Servo motor breakdown after two month usage"
Mohd Shahrul Nizam A Halim
I have issue where 1pc servo motor purchased was not functioning well after 2 month of usage. However, after consult with EU automation the motor can be salvage with waranty claim to supplier. Thanks to Zeek Haron and Diana Lee for the support.
3 years ago
"Very Helpful"
Alexis L. Rone
The service was very professional & helpful
3 years ago
"Competitive pricing and excellent support."
Tony
John Madgin from EU Automation has been a great resource for supplying information and support for various current and obsolete items to keep our machines running. With competitive pricing, quick delivery times and excellent support they are definitely a business I use.
3 years ago
"We would like to purchase some items again."
Masaaki Otani
You did not keep our order items of full quantity. We hope you will keep items when contract is fixed.
3 years ago
"Thomas Higgins"
Angie
Thomas Higgins is always so helpful and pleasant to speak with! He has gotten me out of pinch more than once and I so appreciate his help!
3 years ago
"Great customer service!"
Matt K.
Matilda and Maria are extremely helpful each time we use EU Automation. They always respond to our requests in a very timely manner. They have saved my company many times with components that we cannot find anywhere else that would otherwise put production to a stop.
3 years ago
"Outstanding customer service"
Gustavo Lima
The response time is incredible! We always have an answer in a very short time, with a complete quotation and all the details explained. EU Automation provides an outstanding customer service.
3 years ago
"FAST RESPONSE TIME"
Raphael
Historically EU automation and John have one of the quickest reply time of all the suppliers we work with. one of the greatest asset for us with EU is currently the stock items , specially obsolete ones, that we cannot find any elsewhere. Most of our user , clients do not want to replace if possible so this is big advantage.
3 years ago
"Very helpful and quick customer service"
Ken Pressley
Very helpful and quick customer service
3 years ago
Your parts delivered, hassle free
We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.
Full 12-month warranty
ISO 9001:2015 certified
Swift global delivery
Courtney Zeinert
Facilities Manager
Need an automation or control part quickly?
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Featured case studies
Rob Holloway
Our first international same-day delivery of critical parts
An unprecedented same-day international delivery prevented disruption for a leading aerospace manufacturer just days before Christmas. This ambitious turnaround had never been attempted before, placing immense pressure on the EU Automation team to achieve a swift and flawless execution.
Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.
Speak to our team
Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.