Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"Good communication and responsive"

Muhammad Arif

Good communication and responsive in the process. thank you very much Zeek.

3 years ago

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"The person taufik is the good servis…"

Afiizal

The person taufik is the good servis attend to my part for RFQ..GOOD JOB

3 years ago

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"large selection of spare parts"

Milan Kosík

large selection of spare parts, fast delivery

3 years ago

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"The communication was great and also…"

Cristian

The communication was great and also the big help from your employee to resolve the matter in a very short period of time.

3 years ago

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"Exceptional Service and Fast Delivery from EU Automation"

Ts. Ery

I recently had the pleasure of working with EU Automation and their outstanding sales representative, Taufiq Ahmat. I must say, my experience with them was nothing short of exceptional. From start to finish, EU Automation demonstrated their commitment to providing top-notch service, ensuring a hassle-free and efficient purchasing process. One aspect that truly impressed me was the fast delivery of my order. Not only did EU Automation have the items I needed in stock, but they swiftly processed my order and ensured that it reached me promptly. Their ability to maintain a ready stock of items speaks volumes about their dedication to customer satisfaction and their expertise in managing inventory. Throughout the entire process, Taufiq Ahmat, my sales representative, provided superb service. His knowledge and professionalism were evident from our first interaction. He was attentive to my requirements, promptly addressing any inquiries or concerns I had. Taufiq's quick response time and willingness to go the extra mile in assisting me truly made a difference in my purchasing experience. Moreover, EU Automation's customer service team was outstanding. They were friendly, helpful, and efficient in handling any post-purchase queries or issues that arose. Their commitment to ensuring customer satisfaction was evident, and it made me feel valued as a customer. Overall, my experience with EU Automation and Taufiq Ahmat was exceptional. The fast delivery, ready stock availability, and superb service I received were beyond my expectations. I would highly recommend EU Automation to anyone in need of industrial automation products. Their dedication to providing excellent service and their commitment to customer satisfaction make them a reliable and trustworthy supplier. I look forward to working with them again in the future.

3 years ago

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"MATERIAL RECEIVED IN GOOD CONDITION."

P Livingston

MATERIAL RECEIVED IN GOOD CONDITION. GOOD SUPPORT OVERALL

3 years ago

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"Good to deal with!"

Prestonfan No one

Good prices, quality parts delivered quickly. Good to deal with!

3 years ago

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"EU is such a great company in supplying any parts"

seibu shoko

EU is such a great company in supporting me with great services. I am extremely feel comfortable dealing with Taufiq Ahmat and he always make my tasks easier in supporting our customers. Please keep up the good work and looking forward for more business with Taufiq Ahmat, EU Automation.

3 years ago

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"Good Service and Good Price"

Mohammad Noor Azka

The items we need always get a good price and the indent is not long. Even though the item has been discontinued, we always get it here. And Mr. Taufiq Ahmad always helps me find goods that our company needs, always open about the condition of the goods Good for service and price for our company

3 years ago

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"Machine Shop Superentendant"

James Strickland

The components I need were shipped right away and arrived earlier than quoted.

3 years ago

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"good"

Phan Thi Thu Huyen

it;s good enough service

3 years ago

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"Reliable and efficient"

Ashlee Leigh

I reach out to Danial frequently and he is always polite efficient and knowledgeable. The goods have arrived quickly and in original excellent condition packaging even stock other venders couldn't source have been sourced and supplied quickly. Definitely a go to supplier.

3 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.