Customer stories and feedback
Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.
Latest reviews
"Thanks for the follow up."
Anthony
If your customer service person would not have followed up, we would have never bought this product. We thought the item was obsolete.
2 years ago
"Great Service."
Ryan Bremaud
Great Service. Max was Heeren was a pleasure to work with and bent over backwards to get my order shipped ASAP.
2 years ago
"Received quote quickly"
Andrea Dreager
Received quote quickly, fast shipping.
2 years ago
"very good price-performance ratio"
AB
fast response, reasonable price, fast delivery, fast processing of complaints
2 years ago
"get a quote quickly"
Kamil Kmínek
After filling out my request online, a knowledgeable technician always gets back to me within minutes. Communication is in my native language and at a high technical level. We always find a solution to my request. I can only recommend.
2 years ago
"good customer service"
Dimitri Agaruno
fast processing of enquiries, convenient communication
2 years ago
"Great service"
Andy T.
Great service from the initial quote to the delivered product, highly recommend.
2 years ago
"I bought a refurbished Heidenhain…"
James N.
I bought a refurbished Heidenhain linear scale which is a very fragile item. The part was located overseas, but it was well packaged, delivered within 5days as quoted and worked when I installed it in the machine. EU Automation was very easy to work with, provided order updates and tracking information. Everything was hands-off for me after placing the initial order.
2 years ago
"as promised"
JAY AN
Delivered as promised
2 years ago
"Thank you Heather and EU Automation"
Eddie Harmon
Heather Dobbins has been wonderful to work with and is very knowledgeable. We appreciate our relationship with EU Automation. They have very dedicated sales staff and are easy to work with.
2 years ago
"Definitely worth trying you "
Brian Jones
Having tried the original machine manufacturer RS and other web sites unsuccessfully You came across with the identical safety relay we wanted and it turned up around 3 days- price was £200 cheaper than a similar but not identical part and requiring slight wiring adjustments Thank you
2 years ago
"Good customer service from GM"
Samuel Frank
Good customer service from GM
2 years ago
Your parts delivered, hassle free
We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.
Full 12-month warranty
ISO 9001:2015 certified
Swift global delivery
Courtney Zeinert
Facilities Manager
Need an automation or control part quickly?
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Featured case studies
Rob Holloway
Our first international same-day delivery of critical parts
An unprecedented same-day international delivery prevented disruption for a leading aerospace manufacturer just days before Christmas. This ambitious turnaround had never been attempted before, placing immense pressure on the EU Automation team to achieve a swift and flawless execution.
Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.
Speak to our team
Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.