Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

Trustpilot rating Trustpilot logo

"Helpful sales department and fast…"

Jerry Wright

Helpful sales department and fast shipping!

2 years ago

Trustpilot rating Trustpilot logo

"Ms.Oanh and Zeek are very supportive…"

Soon Pin Tan

Ms.Oanh and Zeek are very supportive and responsible person. We are facing machine break down and need the spare part very urgently to meet the shipment schedule. EU Automation works very hard to expedite the shipment, we got the part within a week and machine back to operation now. Thanks!

2 years ago

Trustpilot rating Trustpilot logo

"Miss Chloe Goh was very helpfulS"

Yu Heng

Miss Chloe Goh was very helpful the entire process. The item which I was looking for was actually obsolete but she and the team managed to find the last pieces of them, get it shipped safely. The payment process was also very flexible and agile.

2 years ago

Trustpilot rating Trustpilot logo

"Good pricing on product and fast…"

Tony Ostiguy

Good pricing on product and fast shipping

2 years ago

Trustpilot rating Trustpilot logo

"Matilda is amazing"

Bobby White

Matilda is amazing, and they truly beat any prices of any vendor I have used. Shipping is fast, product is quality. Best Vendor to deal with overall!

2 years ago

Trustpilot rating Trustpilot logo

"Awesome experience"

Veenal

very efficient and helpful service. needed the part urgently and it was delivered within the time frame.

2 years ago

Trustpilot rating Trustpilot logo

"They answer very fast and the follow up…"

Jorge Rodriguez

They answer very fast and the follow up is awesome

2 years ago

Trustpilot rating Trustpilot logo

"Maria C"

Beth

Maria C. Our account manager is great to work with. Within our organization, several of us are in contact with her. Each of us feel the same. She always responds promptly with information and or pricing. If she doesn't know the answer to something, she will find it! We all appreciate the care and dedication given to our account. Thanks so much for all you do Maria!!!

2 years ago

Trustpilot rating Trustpilot logo

"Oscar and Bianca gives excellent…"

Jonathan

Oscar and Bianca gives excellent service very professional.

2 years ago

Trustpilot rating Trustpilot logo

"Denis Pavel responds in a timely manner…"

Panel Shop Assistant

Denis Pavel responds in a timely manner and provides great customer service.

2 years ago

Trustpilot rating Trustpilot logo

"Andrew Leslie was very helpful in…"

Elizabeth

Andrew Leslie was very helpful in ordering the product. I would wish to have all vendors like him.

2 years ago

Trustpilot rating Trustpilot logo

"EU Automation was very easy to get a…"

Chet M

EU Automation was very easy to get a hold of and had excellent communication. They had the special parts we were looking for and offered a few options at a great price. They shipped the parts very promptly and sent tracking so we had absolute confidence where and when we would be receiving the parts. The parts were packaged very well and worked as described. All in all, very satisfied with AU Automation.

2 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

Winona logo

Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.