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We offer a full 12 Months return to base warranty on all reconditioned, service exchange and new parts. So if you have any problems within 12 months from the date of delivery then please contact our Customer Relationship Team who will be happy to help and explain what you need to do next.

Should any product supplied by EU Automation fail within the first 14 days we will replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.

If a problem occurs after the initial 14 days our standard warranty terms apply.

Repair, Replace, Refund

In the first instance we will always try to repair your existing part in one of our repair centres or local repair partners. If a repair is not possible or will take too long, then we would replace your item with an equivalent part. If no equivalent part can be found, then we will refund the amount you originally paid including any carriage charges.

Reconditioned, Service Exchange & New products

Unless stated otherwise all products supplied by us are guaranteed to be in working condition and are covered by our 12-month return to base warranty. All warranties are issued by us, not the manufacturer, and will be honoured by us. If the item fails within 12 months from the date of delivery, please return it for a free repair or replacement.

Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will refund an amount equal to the sum you originally paid.

In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. We shall not be liable for any consequential or indirect damages or loss of profits.

Repairs

Unless stated otherwise all products repaired by us are guaranteed to be free from defect in workmanship and materials and are covered by our 12-month return to base warranty (subject to normal storage, handling and installation conditions). If the item fails within 12 months from the date of delivery, please return it for a free replacement or repair.

Our liability shall be limited to the repair or replacement, at our choice, of any such defective product free of charge to our customer. If we decide that the product cannot be repaired or replaced, we will credit your account in an amount equal to the sum you originally paid.

In no event shall we be liable for any damages except actual damages up to, but not exceeding, the amount paid to us. We shall not be liable for any consequential or indirect damages or loss of profits.

All faulty units will be inspected and tested upon their return. If found not to be faulty, or if the fault was diagnosed to be caused after EU Automation had delivered them, testing fees and penalty charges may be incurred. These will be at the discretion of EU Automation.