Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"Eu Automation support"

Mark Souza

I have found Eu Automations customer service to be awesome! They have been great help in finding obsolete items that I can no longer find in the US. Also, they have great turn-a-round services on repairs of all our frequency drives as well! Thank you, Mark

9 years ago

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"great customer service"

FC85

great customer service

9 years ago

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"I have recently made two purchases from …"

Matthew Kidney

I have recently made two purchases from this company. The service has been excellent. Prompt responses with costing and availability. Courtesy timely follow ups for my enquiry. I have already recommended this company to others.

9 years ago

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"very good service and genuine parts"

Arasu

very good service and genuine parts

9 years ago

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"Excellent Sales and Customer Service"

Todd Adams

It has been a short experience working with EU Automation. The response time from my contacts Lindsay and Jennie have been great. Confirmations and required information are concise and easy to understand. I have the assurance that my requests are being actioned even when I am not following up. I look forward to developing a stronger relationship with the EU Automation team and working with Lindsay and Jennie. Thanks Todd Adams Celestica International Global Business Service

9 years ago

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"Great Company"

Jordan Kaatz

EU Automation is always prompt in their response and delivery. We have had no issues and would gladly recommend them to anyone.

9 years ago

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"Excellent collaboration"

Maria Fikerová

Excellent collaboration, fast delivery.

9 years ago

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"Great experience"

Kim Miller

I was able to find an item not available in the US quicly and easily with their help. The process was very smooth and I had no problems. Have returned to request other qotes and will continue to use them in the future.

9 years ago

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"Excellent service"

Nick Hughes

Excellent service

9 years ago

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"I am continually searching for obsolete …"

GAIL WELLS

I am continually searching for obsolete parts. Each time that EUA has come up in a search for a particular part, their inventory is correct and they are very responsive to my queries. The parts that I have ordered are shipped in a timely manner and arrive it perfect condition. Every person that I have dealt with is very polite and helpful.

9 years ago

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"John Mangin is a awesome inside …"

Charlotte

John Mangin is a awesome inside salesman!!!!!!!!!!

9 years ago

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"We had a machine on stop"

Barry

We had a machine on stop. Other companies had quoted 3 week delivery. EU Automation supplied us in 2 days (would have been 1 but we missed the post by 2 hours). Great service and very helpful staff.

9 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.