Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"great service"

Gracias

Always very prompt, very good pricing and lead time, great communication and professional.

7 years ago

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"EU Automation = Quick response and great customer service"

Peter H.

Our sales and service representative Thomas Higgins is very good. He understands customer requirements and processes quickly and diligently. Highly recommended. After purchase we received the spare servo motor within the allocated time window. The servo motor was as described and we are pleased with the transaction. EU Automation and Thomas Higgins take pride in customer satisfaction and prompt service, selling great products for a great price. Highly recommended for your machine building and machine maintenance needs = quick response and fast service. *****

7 years ago

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"Everything went smoothly & correctly…"

DELTA ELECTRIC

Everything went smoothly & correctly from start to finish. Easy to get a quote, ordering was simple & delivered as promised.

7 years ago

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"Client Service is excellent"

Orlando Nunez

Client Service is excellent, we imported a piece, and it arrived as expected, and in the best conditions.

7 years ago

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"Excellent service,from Start to end and…"

Arif Thakore

Excellent service,from Start to end and I received goods on time. Many thanks sales and distribution team!

7 years ago

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"I was very happy with my experience…"

Tiffany Smallman

I was very happy with my experience from the beginning to the end. They wanted to make sure I was satisfied with my order, so they followed up with me after receiving the order. Jeremy was very helpful with any questions I had. I would definitely come back to them again.

7 years ago

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"Excellent Communication"

John

I would highly recommend EU Automation to anyone. Their continuous communication was second to none.

7 years ago

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"excellent service,from start to end,am…"

Arif Thakore

excellent service,from start to end,am very happy with all of the sales team,very coorporative!please keep it up!

7 years ago

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"Great service by Sales and customer…"

Goodturn

Great service by Sales and customer service. Very helpful. Great delivery. Would definitely use this company again and would recommend.

7 years ago

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"I am pleased with the attention to…"

Patrick Howard

I am pleased with the attention to detail that EU Automation offers. It makes the customer feel important and that they matter. When spending money, this is a major, major plus. Service is very courteous and I enjoyed doing business with EUA.

7 years ago

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"Outstanding skill in locating used…"

Warren Booth

Outstanding skill in locating used European parts in my case even obsolete parts and quick service, the experience was good and effective start to finish Shane Booth

7 years ago

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"Very Professional"

Ron Brockner

Very Professional. Quick shipment. Great follow up!

7 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.