Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"All good"

Armando Stanford

All good, Everything went as planed and on time!

5 years ago

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"highly recommend"

Mikko

The communication with the seller was excellent and delivery time was sufficient. I order several items and one of was DOA. The priority for the seller was to send me a replacement part instead of sending the defective part first back or someting else time consuming. I highly recommend.

5 years ago

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"Excelent"

Calin Popa

Excelent company

5 years ago

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"Great Service"

John PIMENTEL

Great Service

5 years ago

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"Oscar Wall was very helpful in…"

Joe Monroe

Oscar Wall was very helpful in acquiring me three switches we needed for a tooling install on an automotive assembly line. I truly appreciate you phone calls and emails. Beatriz Jaimes also went above and beyond keeping me notified of the shipping status. I will keep EU Automation in my contacts for future use. Thank you all.

5 years ago

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"Very expedient and helpful"

Jon Grimes

Very expedient and helpful. Couldn’t ask for a better transaction. Will use again.

5 years ago

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"great service"

Ran gan-el

The customer service if helpfull and very friendly, we got exactly what we wanted.

5 years ago

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"Quick order & delivery"

Stewart Smith

Quick order & delivery After submitting the enquiry all moved along nice and easy. Quote... order... parts simply Thank you

5 years ago

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"Keeping us running."

Wayne Brown

Quick expert advice, good resources to be able to find what we were looking for and a prompt delivery. We were looking at an urgent replacement PLC to enable us to keep a machine running whilst production concerns pressing. The response was quick and delivery timely, allowing us to continue with production until a future upgrade is implemented.

5 years ago

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"Very good service and fast delivery..."

Pascal Lévesque

Very good service and fast delivery...

5 years ago

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"Fast, exact, reliable service"

Edison Computers, Inc.

My sales rep contacted me very quickly after my inquiry, located the options available for the item I needed, and SOMEHOW managed to get it to me in upstate New York from the UK in THREE DAYS! The item was exactly what I ordered, exactly as described, and was available nowhere else I could find online. From this experience, I would highly recommend EU Automation for your automation needs. The unit I needed was a SEW Eurodrive USB11A - for some reason, a client had a new automated kiln system installed and they used a discontinued interface to access it.

5 years ago

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"Great customer service"

Ken Releford

Great customer service, fast turnaround on a machine down issue.

5 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.