Customer stories and feedback
Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.
Latest reviews
"Excellent Service"
Kevin
Miss Fe Sy gives updates with regards to the shipment and delivery status of the items we've purchased. excellent customer service and overall feedback.
1 year ago
"Our regular OEM was able to get the…"
Keith Birge
Our regular OEM was able to get the parts we need with a long lead time and twice the price of EU Automation. No brainer!
1 year ago
"Product availability was good and order…"
Tom Knoell
Product availability was good and order process easy. Parts were received in a timely manner.
1 year ago
"Matthew has also been the most helpful…"
LISA MCLEOD
Matthew has also been the most helpful in getting quotes for what I need and is a pleasure to work with.
1 year ago
"EU has helped get us out of situations…"
Dustin Masters
EU has helped get us out of situations time and time again with their ability to procure parts that are obsolete or hard to purchase.
1 year ago
"Benjamin Franks is a great member of EU…"
Felix
Benjamin Franks is a great member of EU Automation! He's got excellent communication skills, is a problem-solver, and has a positive attitude. He's reliable and a pleasure to work with. Keep up the good work, Ben! 5/5
1 year ago
"Always Helpful"
Rob M
Athena and EU Automation are always helpful and often able to locate hard to find items we need and ship it quickly.
1 year ago
"Best for Automation Parts"
William
EU Automation is one of the best companies I have found for automation parts. Benjamin Franks is always super helpful when trying to track down new and old components. Prices are very competitive. Any issues I have ever had were taken care of quickly and professionally. Ben always does right by his customers. EU Automation is a true asset for any manufacturing company.
1 year ago
"EU Automation has great customer…"
Gerri Gonzalez
EU Automation has great customer service. Athena Crooks is a great contact and eager to help with any of needs we might have.
1 year ago
"The customer service is great"
Tammy
The customer service is great. Whether I need a quote, repair, return or rush my rep Athena is always so helpful and always gets it done. She's great
1 year ago
"everything went well"
Luc Fortin
Received what ordered, everything went well.
1 year ago
"Excellent customer service"
Rudy
Excellent customer service. John Madgin is an incredible contact and helps support our orders very well.
1 year ago
Your parts delivered, hassle free
We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.
Full 12-month warranty
ISO 9001:2015 certified
Swift global delivery
Courtney Zeinert
Facilities Manager
Need an automation or control part quickly?
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Featured case studies
Rob Holloway
Our first international same-day delivery of critical parts
An unprecedented same-day international delivery prevented disruption for a leading aerospace manufacturer just days before Christmas. This ambitious turnaround had never been attempted before, placing immense pressure on the EU Automation team to achieve a swift and flawless execution.
Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.
Speak to our team
Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.