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  • Cookies

    What Are Cookies

    As is common industry practice this website uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or 'break' certain elements of the site's functionality.

     

    How We Use Cookies

    We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.

     

    Disabling Cookies

    You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

     

    The Cookies We Set


    Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies which may be used to remember if you are already registered and whether to show certain notifications which might only be valid to (for example) subscribed users.

    Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

    Forms related cookies

    When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

    Site preferences cookies

    To provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page that is affected by your preferences.

    Third Party Cookies

    In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

    • This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. For more information on Google Analytics cookies, see the official Google Analytics page.
    • These types of cookies may track things such as how long you spend on the website and the pages that you visit so we can continue to produce engaging content.
    • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
    • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually submit an enquiry form and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product offerings to ensure the best possible experience.
    • We also use social media buttons and/or plugins on this site that allow you to connect with our social media accounts in various ways including Facebook, Twitter, LinkedIn, and YouTube. For these to work we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

    Hotjar

    We use Hotjar to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

     

    For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

     

    More Information

    We hope that this policy was able to clarify our use of cookies. For the best results and functionality when using our website, we encourage you to leave all cookies enabled. If you are still looking for more information, then you can contact us.

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