Customer stories and feedback

Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.

Latest reviews

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"Excellent Service"

Ian Pickard

Excellent Service, Very Helpful, and Excellent Delivery

8 years ago

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"EU Automation were able to help me with…"

Anthony

EU Automation were able to help me with my urgent request. I felt comfortable that my request was being dealt with the urgency I needed and communication was fantastic. Special mention to Alex Bailey who was 1st class.

8 years ago

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"I have Used EU Automation the first…"

Brian

I have Used EU Automation the first time and am very happy with the service, follow up and communication. My contact is Helia Totusar. Thanks Helia

8 years ago

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"EU Automation"

Tom Seawright

I have used EU many ties and would recommend to anyone trying to source or repair hard to source equipment.

8 years ago

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"Great staffs!"

Eve Lewis

I have been working with EU automation almost a year. My main contacts are Alex and Sophie. They both are very hardworking, supportive and proactive. They are constantly improving themselves to provide better service and value-adding solution to the customers. I enjoyed working with them and grow stronger together.

8 years ago

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"Account manager Shelly was great and…"

Craig Stobbs

Account manager Shelly was great and prepared to go the extra mile to talk to us to make sure we got exactly the right specification on the unit we required.

8 years ago

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"Easy to deal with."

Sean ODell

Found dealing with Alex very easy. He did everything that he could to source the part we required and delivered on time. Communication and service was excellent!

8 years ago

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"Dealt with Alex Widgery"

Ian Gibbins

Dealt with Alex Widgery. Found Alex and the company to be very professional. Was very helpful to ensure that a replacement drive was delivered by the quickest possible means. Would highly recommend EU Automation to any potential customers

8 years ago

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"EU Automation very professional"

Andy Wilson

Worked with Alex on a project for a large international company. I find him very professional and helpful, would recommend to anyone

8 years ago

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"trusted supplier"

carl davies

Excellent communication with quick replies and quotes, have found that our account manager Alex has good product knowledge and can often offer alternative options if the required part is on a long delivery, have placed several orders and only had positive feedback from our branches and customer on the service given from EU Carl Davies

8 years ago

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"great company with great experience and…"

Darren Thomas

great company with great experience and good pricing, would recommend this company to anyone

8 years ago

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"Excellent customer service"

Mark Renshaw

I have now placed two orders with EU Automation and have received excellent customer service on both occasions by Chantel.

8 years ago

Your parts delivered, hassle free

We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.

Full 12-month warranty

ISO 9001:2015 certified

Swift global delivery

"The prompt delivery knowing it was urgent was amazing! We are confident when EU Automation says they will try to ship as soon as possible they really mean it. Our company will definitely use them again. Service is astounding."

Courtney Zeinert

Facilities Manager

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Need an automation or control part quickly?

When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.

Featured case studies

Aerospace manufacturing site receiving emergency spare part
Rob Holloway Rob Holloway

Our first international same-day delivery of critical parts

Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.

Speak to our team

Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.