Customer stories and feedback
Browse EU Automation reviews from engineers, maintenance teams, purchasers and distributors around the world. See why customers consistently rate us 5 stars for fast parts sourcing, reliable delivery and dedicated support that keeps operations running smoothly.
Latest reviews
"Customer service is great and reliable…"
Franschwa
Customer service is great and reliable service, with great products
1 bulan yang lepas
"Excellent customer service..."
Daniel
Alex Bailey is my main point of contact at EU Automation...he is extremely friendly, has exceptional customer service skills and always offers great pricing & lead times.
1 bulan yang lepas
"Tom Higgins provided amazing service"
Jerry Schrink
Tom Higgins provided great prompt service. I contacted Tom by phone and within 10 minutes there was a quote in my in box. WOW Thank you Tom and Thank you EU Automation!
1 bulan yang lepas
"Excellent service and communication…"
Paulo Pereira
Excellent service and communication from Alex Bailey. He truly goes above and beyond to ensure his clients are 100% satisfied. The entire process was seamless, and his attention to detail made a huge difference. Highly recommended for anyone looking for amazing service!
1 bulan yang lepas
"Tom Higgins did a great job at getting…"
Gary
Tom Higgins did a great job at getting us the part we needed. He saw a concern with the part a verified before shipping.
2 bulan yang lepas
"Excellent! 5 Stars for Tom Higgins and EU Automation!"
Doug
Tom Higgins provided great prompt service. Thank you Tom and Thank you EU Automation!
2 bulan yang lepas
"Thomas Higgins has gone above and…"
Lessle Smith
Thomas Higgins has gone above and beyond to make things happen for my facility. His customer service and knowledge were an asset in helping me with my order and the logistics challenges!
3 bulan yang lepas
"Fast results great team work"
Robert Juratovac
Fast results great team work
3 bulan yang lepas
"Great experience"
Chris Etherington
Luke handled my order with ease and great care. Incredibly friendly & helpful and will definitely be using EU again.
3 bulan yang lepas
"Reliable partner for years"
Kacper
We’ve been working with EU Automation for around five years and have nothing but positive feedback. They’ve been a reliable, consistent partner — communication is straightforward, everything is handled professionally, and payments are always made on time. In this industry, that level of reliability really matters. Highly recommended, and we hope the partnership continues for many years to come.
4 bulan yang lepas
"Quick response from salesperson and…"
Richard Jackson
Quick response from salesperson and quick delivery.
5 bulan yang lepas
"Thomas Higgins helped me find some…"
Rory
Thomas Higgins helped me find some discontinued items.
5 bulan yang lepas
Your parts delivered, hassle free
We take care of the logistics so you don't have to. From customs documentation to real-time tracking, our service ensures your parts arrive on time, every time. Reliable, straightforward delivery you can trust.
Full 12-month warranty
ISO 9001:2015 certified
Swift global delivery
Courtney Zeinert
Facilities Manager
Need an automation or control part quickly?
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Featured case studies
Rob Holloway
Our first international same-day delivery of critical parts
An unprecedented same-day international delivery prevented disruption for a leading aerospace manufacturer just days before Christmas. This ambitious turnaround had never been attempted before, placing immense pressure on the EU Automation team to achieve a swift and flawless execution.
Our account managers support you every step of the way, providing fast, reliable service in your native language and helping to keep downtime to a minimum.
Speak to our team
Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.