Ayu Sayekti
Going above and beyond to resolve critical customs challenges
After a factory fire caused urgent part requirements to stall at customs, EU Automation stepped in to resolve complex clearance issues and minimise downtime.
Această pagină este disponibilă în prezent în limba engleză și într-un număr limitat de limbi.
Following severe flooding, coordinated sourcing and rapid delivery of multiple motors helped restore production for a long-established Italian manufacturer.
Rapid sourcing and delivery of 11 critical motors.
Significant reduction in production downtime.
Strong internal coordination across all departments.
In late 2024, severe flooding devastated the Romagna region of Emilia-Romagna, Italy. Among the businesses significantly impacted was one of my valued customers. A leading producer of home care products in Italy since 1977. Their facility was completely flooded overnight between the 19th and 20th of October, halting production and putting their operations at serious risk.
The flooding had a catastrophic impact, damaging essential equipment and completely disrupting production. Immediate action was critical if the company was going to survive: the customer urgently required 11 replacement motors to restart production lines and minimise further losses.
As hours threatened to stretch into days, it seemed that there was no hope of them sourcing the sheer amount of equipment needed to recover from such an unforeseen disaster.
"When disaster risked ending almost 50 years of success for one of Italy’s household brands, I was proud to be the one they turned to!"
Filippo Mavaro
Upon first hearing about my customer's situation, I initially questioned whether such a large task would be possible. However, understanding the urgency and magnitude of the crisis, I immediately rallied my colleagues across all departments. Thanks to coordinated efforts and relentless commitment, we were able to rapidly source and deliver 11 crucial motors to the customer in record time, significantly faster than standard procedures.
Thanks to a lot of quick action and the extraordinary teamwork demonstrated by my colleagues, our customer swiftly resumed operations. With their 11 new motors they were able to greatly reduce downtime, mitigate financial impacts and gain the fighting chance they needed to recover from the terrible flooding. My customer was extremely grateful and I was proud to have played a central role in their revival. However, without the fast action and cooperation of my colleagues at EU Automation, the logistics would have been impossible. A true team effort!
Când timpul este extrem de important, echipa noastră este pregătită să vă ajute să obțineți piesele de care aveți nevoie și să mențineți producția în funcțiune. Contactați-ne pentru a începe.
Ayu Sayekti
After a factory fire caused urgent part requirements to stall at customs, EU Automation stepped in to resolve complex clearance issues and minimise downtime.
David Schron
With €950,000 at stake each day, swift after-hours action ensured a critical spare reached an offshore energy customer without delay.
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