Yaskawa

Matilda is my account manager with EU Automation and she is outstanding. I could not recommend her and this company enough. We recently had to return a purchase and they made it easy. We hope to be doing business with EU Automation for a long time to come.

I have issue where 1pc servo motor purchased was not functioning well after 2 month of usage. However, after consult with EU automation the motor can be salvage with waranty claim to supplier. Thanks to Zeek Haron and Diana Lee for the support.

The service was very professional & helpful

John Madgin from EU Automation has been a great resource for supplying information and support for various current and obsolete items to keep our machines running. With competitive pricing, quick delivery times and excellent support they are definitely a business I use.

You did not keep our order items of full quantity. We hope you will keep items when contract is fixed.

Thomas Higgins is always so helpful and pleasant to speak with! He has gotten me out of pinch more than once and I so appreciate his help!

Matilda and Maria are extremely helpful each time we use EU Automation. They always respond to our requests in a very timely manner. They have saved my company many times with components that we cannot find anywhere else that would otherwise put production to a stop.

The response time is incredible! We always have an answer in a very short time, with a complete quotation and all the details explained. EU Automation provides an outstanding customer service.

Historically EU automation and John have one of the quickest reply time of all the suppliers we work with. one of the greatest asset for us with EU is currently the stock items , specially obsolete ones, that we cannot find any elsewhere. Most of our user , clients do not want to replace if possible so this is big advantage.

Very helpful and quick customer service

There's no specific time but Matilda is always extremely helpful and timely when asked for RFQ's and anything else I need.

Dear EU Automation Was problem with the delivery date, around 1 week delay. Thanks

EU Automation is GREAT! I'm sure the entire company's employees are really awesome, but I've only ever dealt with John Madgin. John makes the whole experience ever better. Feedback is ALWAYS on point. He never makes me wait on replies. John will even contact ME when there is an item I get, that's hard for him to get, when it comes in. I've worked this job for almost 9 years, I have NEVER had a supplier do that for me. John has saved my company a lot of down-time threw the years! AND as a perk, he has a wonderful accent, so phone conversations are delightful, also. I have suggested EU Automation and John to several colleges over the years, and will continue to do! EU Automation is a wonderful company and John Madgin is an awesome guy to do business with!

Tom Higgins has always gone above and beyond with all my quote requests. I can count on him to find those 'hard to find' items! Great customer service and always follows up!