Faced with extreme part scarcity and long lead times, this customer relied on EU Automation’s global network to secure rare components fast.
Ash Tideswell
Reduced lead times dramatically from over 16 weeks.
Rapid sourcing of rare high-demand components.
Reinforced the value of nurturing global supply network relationships.
My job often involves solving challenges that others can't. Recently, one of Europe’s leading distributors of industrial maintenance products and services was desperately looking for specific Omron cameras.
These essential components typically had lead times stretching beyond 16 weeks. They had repeatedly been let down by suppliers, with promised dates continually pushed back, leaving them frustrated and facing serious delays.
These Omron cameras were extremely scarce and practically impossible to locate quickly. The customers' extensive searches had yielded no results, putting them at risk of significant delays, potential operational disruptions and escalating costs. Even my tried and tested sourcing methods came up empty-handed, forcing me to get creative.
"When the customer told me these parts were like gold dust, I was excited to prove that finding impossible components is just another day at EU Automation."
Ash Tideswell
Recognising the urgency, I immediately leveraged my network of trusted industry contacts, hunting for the parts needed and leaving no stone unturned. Through close collaboration and rapid communication, I was able to tap into previously inaccessible sources to secure the required parts and ensure we delivered the elusive cameras far quicker than the industry-standard lead time.
Thanks to EU Automation's unique resources and commitment to going above and beyond for our customers, I was able to secure and deliver these critical components to the customer where many others had failed. This success highlights the benefits of our robust and extensive supply network and our unique ability to rapidly source rare parts when others simply can't.
Our customer, one of Europe's premier MRO distributors, was immensely relieved by our success, avoiding the damaging impacts of prolonged downtime and ensuring continuity in their operations.
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
David Schron
With €950,000 at stake each day, swift after-hours action ensured a critical spare reached an offshore energy customer without delay.
Kanae Sakuta
When a critical ABB component was needed urgently across continents, global teams worked seamlessly to ensure same-day collection and return.
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Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.
