The heightened safety and financial implications should be enough to put the industry-wide problem of counterfeit automation parts on everyone’s radar. However, it’s not often a topic that is widely discussed.
At EU Automation, our rigorous vetting, inspection and testing process - paired with our sturdy 12-month warranty - aims to eliminate counterfeit components before they reach the customer.
Our process for eradicating counterfeit components
1. Supplier Relations
We conduct an in-depth assessment of all new suppliers regarding their strategy to mitigate counterfeit parts. Vetting every element of their procedures to ensure compliance with EU Automation standards.
2. Physical and Visual Inspections
A comprehensive physical and visual check of all parts takes place to ensure that our trained warehouse teams are convinced of the legitimacy of the part. Should a part fail to pass the inspection stage, then a full investigation will be triggered. The customer will be kept fully informed of this process and new arrangements shall be swiftly made to fulfil the customer's order.
3. Post Receipt of Goods Stage
Should a part still reach the customer which they suspect to be counterfeit, they are advised to contact their dedicated customer support executive immediately. Our team will work tirelessly to ensure the customer receives their part(s) or a refund as soon as possible and any part(s) identified as counterfeit shall be flagged up within our internal systems, once again triggering a full investigation.