Yes. If a part fails within the first 14 days, we’ll replace it with an equivalent item or issue a full refund if a replacement isn’t available. After this period, the 12-month warranty covers repair, replacement or refund in line with terms and conditions.
Yes. Faulty parts must be returned to EU Automation for assessment before a refund, repair or replacement is approved under the warranty in line with terms and conditions.
Yes. Where a refund is issued because no repair or replacement is possible, the refund includes original carriage charges in line with terms and conditions.
Contact your EU Automation account manager or support team with your order details, and we’ll manage the returns, refund or warranty process for you.
除非報價時另有說明，否則報價通常自收到報價之日起 30 天內有效。
All parts are supplied with a full 12-month return-to-base warranty, covering reconditioned, service exchange and new products.
You may return parts that are damaged or faulty. Notify us within 14 days of delivery to arrange a return. Some items may be non-returnable or subject to restocking fees, depending on condition and sourcing.
A refund is issued if a faulty part cannot be repaired or replaced under the 12-month warranty. Refunds include the original purchase price and carriage charges where applicable in line with terms and conditions.
