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When a critical ABB component was needed urgently across continents, global teams worked seamlessly to ensure same-day collection and return.
Kanae Sakuta
Readily available components to meet immediate demand.
Seamless global teamwork across multiple time zones.
Immediate customer collection to avoid operational downtime.
On the 5th of November 2024, we received an urgent request from a leading Japanese company with over a century of expertise in marine salvage operations. They urgently required an ABB component to minimise operational downtime and prevent significant losses. The good news? We had it available. The bad news? It was in our United States facility.
Time was of the essence. The part needed to be sourced and delivered as rapidly as possible across international borders and multiple time zones. The situation was complicated further when the customer decided to personally collect the part from our US warehouse to expedite delivery and ease their anxiety, requiring precise coordination and flexibility from our global teams.
"Our mission is 'Manufacturing Made Possible' and this project truly showcased the power of teamwork and global coordination."
Kanae Sakuta
Leveraging our global workforce, we confirmed possession of the ABB part and began planning for an efficient handover to the customer. Due to complex travel logistics, the customer could only arrive late in the afternoon on the 8th of November. Despite these constraints and the difference in time zones, our teams in Singapore and the US worked seamlessly together in real time to coordinate closely with Sales Manager Matthew Flores in the US and Customer Support Manager Celine Wong in Singapore. Matthew generously agreed to remain at the warehouse, ensuring the part was handed directly to the customer upon their arrival.
Thanks to our dedicated, agile response, the customer successfully collected the part and returned to Japan the same day. They later expressed deep gratitude, emphasising how our swift and flexible support significantly helped them avoid major operational losses. This experience was a testament to EU Automation’s core strength: outstanding cross-regional collaboration and unwavering responsiveness, epitomising our mission of "Manufacturing Made Possible."
When time is critical, our team is ready to help you source the parts you need and keep production moving. Contact us to get started.
Filippo Mavaro
Following severe flooding, coordinated sourcing and rapid delivery of multiple motors helped restore production for a long-established Italian manufacturer.
David Schron
With €950,000 at stake each day, swift after-hours action ensured a critical spare reached an offshore energy customer without delay.
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Whether you need advice or help finding the right part, our team is available to assist and keep your operations running smoothly.
